Customer Review

My 70+ year-old Turkish Kulim Rug was in dire need of repair, primarily due to improper cleaning from a previous company which had severely weaken and loosen the weave, and from my cat using it as ...

My 70+ year-old Turkish Kulim Rug was in dire need of repair, primarily due to improper cleaning from a previous company which had severely weaken and loosen the weave, and from my cat using it as a scratching pad. By luck I found Oriental Rug Weavers one day while visiting Vienna. The owner, Faisal Khan, impressed me from the start with his knowledge of Oriental rugs, their restoration and their care. I trusted him with my Kulim rug and the result is astounding. The rug basically was rewoven and areas re-dyed. I now have a beautifully restored rug not only in its beauty but also in its value. After this positive experience, Oriental Rug Weavers then cleaned and repaired my Afghan Baloch rug which had small holes and loose fringe, and cleaned my Flokati rug which I had been wary of due to the fragile nature of its backing. As I expected, I am extremely happy with the results. All rugs were fitted with a proper size rug pad and on-going home care of each the rugs was discussed. I have no hesitation in recommending Oriental Rug Weavers due to its customer service, professionalism and knowledge of rugs. In fact, I have already recommended them to several friends.

Faisal added 7 1" cloth loops (for hanging) to the back of a 5x7 wool Ensi; there is absolutely no evidence of these additions from the front of the rug, stitches were added to the weave without an...

Faisal added 7 1" cloth loops (for hanging) to the back of a 5x7 wool Ensi; there is absolutely no evidence of these additions from the front of the rug, stitches were added to the weave without any perturbation of the pile. As per the subject, a fantastic professional tailoring. I have no problems having them handle my rugs from here on out. --Matt

Oriental Rug Weavers did an excellent job at cleaning my rug. They seem to be very knowledgeable and professional. Will definately bring my other rugs in for cleanings as well as repairs and carpet...

Oriental Rug Weavers did an excellent job at cleaning my rug. They seem to be very knowledgeable and professional. Will definately bring my other rugs in for cleanings as well as repairs and carpet pads.

Faisal Khan did a great job of helping us choose the right tribal rug for our home office. Great selection. Good price. Courteous, low pressure, informative service.

Faisal Khan did a great job of helping us choose the right tribal rug for our home office. Great selection. Good price. Courteous, low pressure, informative service.

Found ORW on the web and stopped in to have my new Persian silk rug appraised. Excellent service and very knowledgeable. top-notch quality. Felt extremely comfortable and will NOT go anywhere else!...

Found ORW on the web and stopped in to have my new Persian silk rug appraised. Excellent service and very knowledgeable. top-notch quality. Felt extremely comfortable and will NOT go anywhere else! Highly recommended

This place is the best. They worked with me to find the perfect rug for my boat, of all things. I haven't taken pictures yet but the price was right, the rug is excellent, and recently a fellow sai...

This place is the best. They worked with me to find the perfect rug for my boat, of all things. I haven't taken pictures yet but the price was right, the rug is excellent, and recently a fellow sailor came on the boat, looked at the rug, and said, "You know the difference between a sailboat and a yacht?" Well, apparently, it's the rug. I have rug envy after visiting Oriental Rug Weavers -- I can imagine new rugs throughout my whole house.

I had a custom wool braided rug from Stark Carpets that no other company would touch but that was in dire need of cleaning and repair. Professional cleaning efforts on the surface had been totally ...

I had a custom wool braided rug from Stark Carpets that no other company would touch but that was in dire need of cleaning and repair. Professional cleaning efforts on the surface had been totally inadequate. After finding Oriental Rug Weavers online, I made one last call to Faisal who said that he would take on the challenge. He arrived within hours to pick up the rug, and carefully explained exactly how he would go about deep cleaning the rug. First he explained the process of thoroughly washing and then drying the rug so that it would keep its shape and size . At his shop, by examining the way the rug had been fabricated, he figured out how to repair the damaged areas. He matched the color and type of yarns perfectly. He then hand-dyed a few areas that had lost color in the process of cleaning deep stains. When he returned the rug, he brought a new pad for it - one that was more appropriate than the original pieced pad. The rug looks like the day it arrived brand new. He charged me exactly the amount of his reasonable estimate and brought back the rug exactly when promised. He showed me proudly all the places that he had re-sewn, re-woven, and re-dyed. The newly-cleaned top side of the rug is now virtually identical to the never-exposed underside. I feel so pleased to have met Faisal and his wonderful family operation and to know that my family and rugs have a friend for life!

I inherited from my folks 3 very old Northern Afghani rugs that needed a lot of TLC. They had travelled around the world with my family for 40+ years, were used by numerous animals as beds and unfo...

I inherited from my folks 3 very old Northern Afghani rugs that needed a lot of TLC. They had travelled around the world with my family for 40+ years, were used by numerous animals as beds and unfortunately the occasional chew toy, and hadn't been cleaned in years. ORW (both Nasir and Faisal) came to my house, assessed these and three other newer rugs, suggested what work was worth and not worth doing, and gave me an on-site estimate The cleaning alone rendered phenomenal results - for one rug I had no idea it had such vibrant colours. Several required reweaving - the worst had a corner (about 5"x5") chewed off which was recreated and the design match is so good its near impossible to find. Another had a hole in the center - again the reweaving of the design is so finely detailed its invisible. All the rugs required repairs of the edges; for some the ends needed to be trimmed to correct for wearing; and all had to have the fringe fixed and locked to prevent unraveling. To preserve them further, ORW fitted the 3 oldest rugs with hanging loops, so I can enjoy them as wall art rather than floor coverings. I must admit, I was unprepared for the overall results (the exquisite quality of the repairs and cleaning), although both Nasir and Faisal assured me that I would be pleased. I grew up with these rugs so it was important to me to preserve them and the memories they held. ORW has allowed me and my family to be able to enjoy them for many more years.

Oriental Rug Weavers is a great little rug store in Vienna that provides every kind of service related to rugs that you can imagine: new rugs from all over the world as well as the mending, weaving...

Oriental Rug Weavers is a great little rug store in Vienna that provides every kind of service related to rugs that you can imagine: new rugs from all over the world as well as the mending, weaving, dying, and cleaning of old, torn rugs. In addition they provide design consultation in your own home and appraisals. I took some valuable and very precious old, worn and tired rugs to them and got back two, sparkling, brand-new rugs that cheer me every time I see them. The result is I have now given them another rug and have plans to give them several others. The high standards that they set for their work and their aim to please is a such a welcome relief from the miserable customer service that one often has to contend with. I cannot recommend them more highly. Mrs. Leonard

I was looking for a place to have three carpets appraised that I bought overseas. I found Oriental Rug Weavers in Vienna to be very knowledgeable, reasonable, and honest. Faisal Khan, the owner, ca...

I was looking for a place to have three carpets appraised that I bought overseas. I found Oriental Rug Weavers in Vienna to be very knowledgeable, reasonable, and honest. Faisal Khan, the owner, carefully examined the rugs explaining in detail the history and quality of each. As he appraised each one, he brought out comparisons from his inventory to show me the differences and explain the how and where each one was made. Faisal also cut custom carpet pads to extend the life of the rugs and delivered them to my house the same day. I will certainly return to Oriental Rug Weavers for future carpet needs and would highly recommend them to others. He has an impressive selection of carpets, solid knowledge base, and you can't beat the customer service. Thanks again! April 05, 2009 by Impressed in Vienna, VA

Our company has had the privilege of hosting several rug shows with Oriental Rug Weavers. We have been so pleased with the selections and quality. Our customers were delighted with his service. A...

Our company has had the privilege of hosting several rug shows with Oriental Rug Weavers. We have been so pleased with the selections and quality. Our customers were delighted with his service. After working with Faisal, we consider him a friend who we would recommend for any heirloom quality rug needs. Thank you Faisal for everything.

While in Northern Virginia for business, I noticed the shop... After several hours of excellent customer service and rug discussion, I found a rug I am happy with and an honest and candid ...

While in Northern Virginia for business, I noticed the shop... After several hours of excellent customer service and rug discussion, I found a rug I am happy with and an honest and candid rug dealer. I can highly recommend Oriental Rug Weavers and their honest dealing and patient attention to learning what you want in a rug. It would be worth your time to visit them if you are in the market for a oriental rug. Mike (San Antonio)

We brought in our Persian rug to have loops sewn on the back in order to hang the rug on the wall. Apparently this rug was very high quality and the loops were hard to sew due to the tight stitchin...

We brought in our Persian rug to have loops sewn on the back in order to hang the rug on the wall. Apparently this rug was very high quality and the loops were hard to sew due to the tight stitching of the crafters. The men at Oriental Rug Weavers sewed the loops in without effecting the look of the rug, which was an extremely hard and detailed task. It looks great and you can't even tell there is something sewn into the back of the rug. The cleaning came out perfect and it was nice to have it appraised as well. They were also very knowledgeable about everything, which is reassuring when dealing with expensive rugs like these! Overall, excellent job and will definitely be returning for services in the future!

I saw the shop On Church Street and took my badly damaged carpet in for repair. My carpet had suffered major staining and discoloration from a basement flood. They managed to completly clean it and...

I saw the shop On Church Street and took my badly damaged carpet in for repair. My carpet had suffered major staining and discoloration from a basement flood. They managed to completly clean it and it looks great. They also offered to store my carpet until my basement was repaired. Highly recommend them for special care for Oriental rugs and excellent customer service.

I will take good luck anytime it comes my way! I picked Oriental Rug Weavers off the Vienna merchants web site to buy a pad for a rug I bought in Tashkent. Faisal Khan, the owner, is a very persona...

I will take good luck anytime it comes my way! I picked Oriental Rug Weavers off the Vienna merchants web site to buy a pad for a rug I bought in Tashkent. Faisal Khan, the owner, is a very personable guy, and we got to talking about the rug I wanted for the dining room AFTER I bought the furniture. Faisal said, "No. You buy the rug first, then the furniture." Well - turns out Faisal is quite the decorator as well as a good salesman. I showed him a few pictures of the house interior, which gave him enough to work with, and he came to visit with six rugs to try. One was a perfect blend of size, color, and pattern, and it even worked well with the Tashkent rug in the adjoining room (he knew that of course). He gave us lots of good decorating ideas and color suggestions that will help us in several rooms, and he made us a very fair price. Highly recommend Faisal

Faisal, you are great. Your suggestions regarding carpets and their placement in my home turned my foyer and main living areas into special, special places. I have had many compliments. The red-bas...

Faisal, you are great. Your suggestions regarding carpets and their placement in my home turned my foyer and main living areas into special, special places. I have had many compliments. The red-based rug in front of the fireplace is the main attention getter. Thanks again for your help and patience. Pat Anderson

I would go no where else for my carpets needs. We had an oriental carpet heavily animal soiled and they did an amazing job getting the odor and stains out. Faisal, the owner, is lovely to work with...

I would go no where else for my carpets needs. We had an oriental carpet heavily animal soiled and they did an amazing job getting the odor and stains out. Faisal, the owner, is lovely to work with and very knowledgeable.

I was looking for a place to adapt a small silk rug my husband had bought to hang on the wall, and walked into the shop 3 days before I needed it for his birthday. Although Faisal Khan, the owner, ...

I was looking for a place to adapt a small silk rug my husband had bought to hang on the wall, and walked into the shop 3 days before I needed it for his birthday. Although Faisal Khan, the owner, was not sure he could do it in time, he called me 2 days later to say it was finished. The work was impeccable, and I had a very informative conversation with him. I will definitely use him again for cleaning and repairing other rugs, and to purchase another rug when our budget allows.

Last spring, my husband picked up a small silk rug while traveling. His intention was to make a wall hanging from it, but he hadn't found anyone to tell him how to do it. I suggested that he try Or...

Last spring, my husband picked up a small silk rug while traveling. His intention was to make a wall hanging from it, but he hadn't found anyone to tell him how to do it. I suggested that he try Oriental Rug Weavers, but he wasn't able to make the time. Since he was out of town, and his birthday was last week, I decided to take it in on Monday and see if we could do anything but Thursday morning, when we were going out of town. Faisal, the owner, said he would do what he could, but wasn't sure he would have it by Thursday, and since it needed to be done anyway, I left it with him. On mid-day Wednesday he called me to say it was finished and I could come get it, which I did on my way home from work. He told me he had stayed up very late the night before to watch the election returns and finish the hanging loops. I was so pleased that he had gone the extra mile for a customer he had never seen before, the craftsmanship was impeccable, and since after 24 years, it's hard to find something to surprise my husband, I was very excited, and so was he. We will certainly return for service on our rugs, as well as to look before any purchase.

Having just returned from Afghanistan, I was looking for a rug shop where I could get my carpets appraised and cleaned. Luckily, I found Oriental Rug Weavers by doing a random search of the Interne...

Having just returned from Afghanistan, I was looking for a rug shop where I could get my carpets appraised and cleaned. Luckily, I found Oriental Rug Weavers by doing a random search of the Internet. Faisal did such an amazing job cleaning and repairing my rugs that they looked brand new. I could hardly believe the amount of grime and dirt that must have been embedded in the rugs over the years. I picked up a beginner’s knowledge of rugs while overseas and I also enjoyed talking to Mr. Khan about them and hope to continue to do so. He is very honest and his knowledge is very impressive. Thanks again Faisal!

This is where you go for heirloom quality rugs. This is where you go to LEARN about heirloom quality rugs. Going into this shop is as if a trusted friend, who was an expert in, not only oriental ru...

This is where you go for heirloom quality rugs. This is where you go to LEARN about heirloom quality rugs. Going into this shop is as if a trusted friend, who was an expert in, not only oriental rugs, but decorating in general; would help you find just the right rug you would love. Really.

I searched major department stores and specialty rug stores before finding Oriental Rug Weavers in the heart of downtown Vienna, VA. The owner of Oriental Rug Weavers, Faisal Khan’s family has over...

I searched major department stores and specialty rug stores before finding Oriental Rug Weavers in the heart of downtown Vienna, VA. The owner of Oriental Rug Weavers, Faisal Khan’s family has over 50 years of experience in the rug weaving industry. He personally has 20 years experience in the oriental rug and interior design industry. He understands every aspect of rug making from design to production and has excellent interior design sense. When I showed Mr. Khan the color of my walls, hardwood floors and dining room furniture – he selected a rug which coordinated exquisitely. The rug enhances my current dining area with enough versatility for future design choices. Oriental Rug Weavers is the place for unique, beautiful design and impeccable customer service.

I wandered into Oriental Rug Weavers looking for someone to help clean and repair some old rugs. The owner is very knowledgeable and helpful. He came to our house to see the rugs, gave us good advi...

I wandered into Oriental Rug Weavers looking for someone to help clean and repair some old rugs. The owner is very knowledgeable and helpful. He came to our house to see the rugs, gave us good advice about which rugs to work on first, and even offered expert advice as to how to make best use of our rugs regarding placement for shape, color, and wearability for our specific spaces. Highly recommended.

This is a great place to shop for rugs. The quality of the rugs is superb and the service is wonderful. The owner is both a rug expert and also someone with a very good eye for design. He goes out ...

This is a great place to shop for rugs. The quality of the rugs is superb and the service is wonderful. The owner is both a rug expert and also someone with a very good eye for design. He goes out of his way to meet your needs, even coming to your house to find out the colors and designs that might work best for you. He is always helpful and I highly recommend Oriental Rug Weavers.

I searched and searched to find 3 rugs for my living room, dining room and entrance area and was about ready to give up when I happened to stop into Oriental Rug Weavers. I was greeted by Faisal Kh...

I searched and searched to find 3 rugs for my living room, dining room and entrance area and was about ready to give up when I happened to stop into Oriental Rug Weavers. I was greeted by Faisal Khan, the owner, who was incredibly helpful and "not the pushy rug salesman" I expected. He showed me some rugs that I thought I liked but it was so hard tell what would go with my decor. Within minutes he closed up his shop and drove over to my house to see exactly what would work perfectly. The next day he brought several rugs over to my house to try them out. I wasn't sure how I was going to coordinate all 3 rugs, and I definitely didn't expect to buy 3 oriental rugs, but Faisal had the interior decorator eye and knew exactly what my house needed. Within a short period of time I had 3 incredibly beautiful rugs which I am totally in love with, as are every relative and neighbor who's stepped foot in my house. Faisal even came back the next day to help me put the rug grippers under the rugs properly. Thank you so much for all your help and patience! Definitely the store to go to if you are looking for an oriental rug.